{"id":30043,"date":"2026-11-03T13:24:38","date_gmt":"2026-11-03T13:24:38","guid":{"rendered":"https:\/\/swissvovacell.com\/delivery-policy\/"},"modified":"2026-11-03T13:24:38","modified_gmt":"2026-11-03T13:24:38","slug":"delivery-policy","status":"publish","type":"page","link":"https:\/\/swissvovacell.com\/ar\/delivery-policy\/","title":{"rendered":"Delivery Policy"},"content":{"rendered":"
VOVACELL \u2014 Swiss Vovacell Therapy<\/strong>
Website: www.swissvovacell.com<\/a>
\nOperating entity: SWISS VOVACELL THERAPY ASIA AREA CO., LIMITED
\nContact: info@swissvovacell.com<\/a>
\nVersion 1.0 \u00b7 Effective date: 3 November 2026<\/div>\n

1. Scope and Coverage<\/h2>\n

This Delivery Policy explains how orders from www.swissvovacell.com<\/a> (the “Site”) are processed, packed, shipped and delivered. It should be read together with our Return & Refund Policy and Terms of Service.<\/p>\n

We currently ship to the following regions. Availability may vary by product line and by local regulatory requirements.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Region<\/th>\nCountries \/ Territories<\/th>\nStatus<\/th>\n<\/tr>\n<\/thead>\n
Switzerland & Liechtenstein<\/td>\nCH, LI<\/td>\n\u2705 Available<\/td>\n<\/tr>\n
European Union<\/td>\nDE, AT, FR, IT, ES, NL, BE, LU, DK, SE, FI, IE, PT, PL, CZ, SK, HU, SI, HR, RO, BG, EE, LV, LT, GR, CY, MT<\/td>\n\u2705 Available<\/td>\n<\/tr>\n
United Kingdom<\/td>\nUK<\/td>\n\u2705 Available<\/td>\n<\/tr>\n
Asia \u2014 Greater China<\/td>\nChinese mainland, Hong Kong (China), Macao (China), Taiwan (China)<\/td>\n\u2705 Available (selected products)<\/td>\n<\/tr>\n
Asia \u2014 Southeast Asia<\/td>\nSG, MY, TH, VN, PH, ID<\/td>\n\u2705 Available (selected products)<\/td>\n<\/tr>\n
Asia \u2014 Northeast Asia<\/td>\nJP, KR<\/td>\n\u2705 Available (selected products)<\/td>\n<\/tr>\n
Middle East<\/td>\nUAE, SA, QA, KW, BH, OM, IL<\/td>\n\u2705 Available<\/td>\n<\/tr>\n
North America<\/td>\nUS, CA<\/td>\n\u2705 Available (selected SKUs)<\/td>\n<\/tr>\n
Other destinations<\/td>\nRest of world<\/td>\n\u26a0\ufe0f On request \u2014 please contact us<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

We do not ship to P.O. boxes, parcel lockers or forwarding addresses<\/strong>. Delivery must be to a physical address where a person can sign for and immediately refrigerate the parcel.<\/p>\n

2. Order Processing<\/h2>\n\n\n\n\n\n\n\n\n\n\n
Step<\/th>\nTiming<\/th>\n<\/tr>\n<\/thead>\n
Order confirmation email<\/td>\nImmediately after payment<\/td>\n<\/tr>\n
Payment verification<\/td>\nWithin 1 business day<\/td>\n<\/tr>\n
Order picking & QC<\/td>\n1 business day<\/td>\n<\/tr>\n
Cold-chain packing<\/td>\nSame day as dispatch<\/td>\n<\/tr>\n
Dispatch<\/td>\nWithin 1\u20132 business days<\/strong> of cleared payment<\/td>\n<\/tr>\n
Peak periods (holidays, launches)<\/td>\nMay extend to 3\u20135 business days \u2014 announced on the Site<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Cut-off time: 15:00 (CET\/CEST), Monday\u2013Friday.<\/strong> Orders received after cut-off, or on weekends and public holidays, are processed on the next business day.<\/p>\n

Cold-chain orders are dispatched Monday to Wednesday only<\/strong> to avoid weekend transit delays. Orders placed Thursday\u2013Sunday are held and shipped the following Monday.<\/p>\n

3. Shipping Methods and Estimated Transit Times<\/h2>\n

All shipments are fully traceable and dispatched with priority handling<\/strong>.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
Destination<\/th>\nService<\/th>\nEstimated transit time<\/th>\n<\/tr>\n<\/thead>\n
Switzerland<\/td>\nSwiss Post Priority \/ courier<\/td>\n1\u20132 business days<\/td>\n<\/tr>\n
EU<\/td>\nDHL \/ UPS Express<\/td>\n2\u20135 business days<\/td>\n<\/tr>\n
UK<\/td>\nDHL Express<\/td>\n2\u20135 business days<\/td>\n<\/tr>\n
Greater China<\/td>\nDHL \/ SF Express (bonded)<\/td>\n3\u20137 business days<\/td>\n<\/tr>\n
Southeast Asia<\/td>\nDHL Express<\/td>\n3\u20136 business days<\/td>\n<\/tr>\n
Japan \/ Korea<\/td>\nDHL Express<\/td>\n2\u20134 business days<\/td>\n<\/tr>\n
Middle East<\/td>\nDHL Express<\/td>\n3\u20137 business days<\/td>\n<\/tr>\n
North America<\/td>\nDHL Express<\/td>\n3\u20137 business days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Transit times are estimates from dispatch<\/strong>, exclude customs clearance, and are not guaranteed. Customs inspection can add 2\u201310 business days.<\/p>\n

4. Shipping Costs<\/h2>\n

Prices below are per shipment, in EUR, and include VAT where applicable within the EU.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Destination<\/th>\nStandard<\/th>\nExpress<\/th>\n<\/tr>\n<\/thead>\n
Switzerland & Liechtenstein<\/td>\n\u20ac45<\/td>\n\u20ac65<\/td>\n<\/tr>\n
EU<\/td>\n\u20ac35<\/td>\n\u20ac55<\/td>\n<\/tr>\n
UK<\/td>\n\u20ac45<\/td>\n\u20ac65<\/td>\n<\/tr>\n
Greater China<\/td>\n\u20ac45<\/td>\n\u20ac70<\/td>\n<\/tr>\n
Southeast Asia<\/td>\n\u20ac45<\/td>\n\u20ac70<\/td>\n<\/tr>\n
Japan \/ Korea<\/td>\n\u20ac45<\/td>\n\u20ac70<\/td>\n<\/tr>\n
Middle East<\/td>\n\u20ac55<\/td>\n\u20ac80<\/td>\n<\/tr>\n
North America<\/td>\n\u20ac55<\/td>\n\u20ac80<\/td>\n<\/tr>\n
Rest of world<\/td>\n\u20ac55<\/td>\nOn request<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Free shipping:<\/strong> standard shipping is free on orders over \u20ac500<\/strong> (EU \/ CH \/ UK \/ Asia) and \u20ac800<\/strong> (Middle East \/ North America).<\/p>\n